FAQ

Shipping

We currently deliver within South Africa only. Orders that qualify for our available shipping option are delivered within 3 to 5 business days. Shipping is R90 for orders of R1,000 and above, based on your current shipping settings. Delivery times may vary depending on your location and courier operations.

Is my payment secure?

Yes. We use secure payment processing to help protect your payment information. PowerBru does not store your full card details.

How much noise do the cleaning robots make?

Our robot vacuums, window cleaning robots, and pool cleaners are designed for quiet, everyday operation, so they can run while you're home without being disruptive. Exact noise levels vary by model — check the individual product page for specifics.

Can I fly with a hair dryer?

Yes, hair dryers are generally allowed in both hand luggage and checked baggage. Always check with your specific airline before travelling, as rules may vary.

What if my product arrives faulty, damaged, or incorrect?

Please inspect your order when it arrives. If your item is faulty, damaged, or incorrect, contact us through our Contact Us page within 7 days of delivery. We will review the issue and assist you according to our Return and Refund Policy.

Do you offer a warranty?

Warranty availability may depend on the specific product and manufacturer. If you experience a product issue, contact us through our Contact Us page with your order details, and we will assist you.

Can I return a product?

Yes, eligible products may be returned according to our Return and Refund Policy. Items must generally be unused, in their original condition, and returned within the applicable return period.

Which cleaning robot should I choose?

Want daily floor cleaning?
Choose the Robot Vacuum Cleaner, ideal for hands-free everyday cleaning.

Want spotless windows without the ladder?
Choose the Window Cleaning Robot for streak-free glass, high and low.

Want a pool that cleans itself?
Choose the Robotic Pool Cleaner, which scrubs floors, walls, and the waterline on its own.

What other products does PowerBru sell?

PowerBru also offers a wet & dry vacuum cleaner and a high-speed hair dryer. You can expect more smart home and hair care products to be added over time.