Refund policy

At PowerBru, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review the policy below.

Returns

You may request a return within 7 days of receiving your order, provided that the item is unused, in its original condition, and returned with its original packaging.

To start a return, please contact us through our Contact Us page.

Non Returnable Items

For hygiene and safety reasons, some items may not be eligible for return once opened or used. Items that are damaged due to misuse, improper handling, or normal wear and tear may also not qualify for a refund.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible through our Contact Us page so we can review the issue and assist you.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, your refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

Return Shipping Costs

Return shipping costs may be the responsibility of the customer unless the item received was damaged, defective, or incorrect.