Product Support & Warranty

PowerBru product support

We want customers to have clear support if something goes wrong with a PowerBru product.

Before requesting support

Please keep your order confirmation or other proof of purchase. For technical products, our support team may ask for photographs, a short video, the product serial or model information, and a description of the problem so that the issue can be assessed correctly.

Warranty claims

Warranty coverage can vary by product and the nature of the fault. Where a product is supplied with a stated manufacturer or PowerBru warranty, the applicable warranty information and South African consumer-law rights will apply. Damage caused by misuse, unauthorised modification, incorrect installation, neglect, normal wear and tear, or use outside the product's intended operating conditions may not qualify as a manufacturing defect.

Returns and defective products

If you believe a product is defective, damaged on arrival or not what you ordered, contact PowerBru as soon as reasonably possible with your order details. We will assess the matter and advise on the appropriate next step.

Nothing on this page is intended to limit rights that customers may have under applicable South African consumer law.